患者这样吼小护士，看年长护士如何解决

2016-10-17 红豆鱼华医网

导语：临床护理工作，护士是最重要的一个角色。联系着医生和患者；但同时也是最危险的弱势群体。“走！你们科没有护士能给我妈扎上针！我们不输液了！叫医生来吧！”50床的患者家属对着小丽吼着，毫不客气。小丽很委屈，端着治疗盘回来了，说道：“家属不让扎！我不去了！” 我看着她，心里挺难过的。其实小丽这一去，也是临危受命。 50床，吴奶奶，97岁，贫血、消瘦，整个人也就六十多斤。因为在家摔

导语：临床护理工作，护士是最重要的一个角色。联系着医生和患者；但同时也是最危险的弱势群体。

“走！你们科没有护士能给我妈扎上针！我们不输液了！叫医生来吧！”50床的患者家属对着小丽吼着，毫不客气。

小丽很委屈，端着治疗盘回来了，说道：“家属不让扎！我不去了！”

我看着她，心里挺难过的。其实小丽这一去，也是临危受命。

50床，吴奶奶，97岁，贫血、消瘦，整个人也就六十多斤。因为在家摔了一跤，造成了腰部骨折，疼痛难忍。血管情况十分的差，静脉穿刺很困难。

家属又因为不愿意为老人花钱而内部矛盾尖锐。老人疼痛喊叫，家属不耐烦，不断要求给患者打安定，说是打了安定就老实了。

老奶奶因为疼痛厉害没有人近前，所以输液的过程中一直动，好不容易扎上的针，鼓了两次。我和小曼已经各扎过一次了，所以再次鼓针只好叫了小丽去。

因为是周末，上班的人相对少。护士长跟年资最高的姐姐今天都休息了。所以，遇到刺头儿患者我们还是挺忐忑的。但不管因为什么原因，患者没有输上液体，没有顺利的做治疗，都显得我们工作不得力。何况，大周末的，因为扎不上针，打电话叫护士长未免有些不合适吧？

怎么办呢？我思索了一分钟。

跟小丽说：“我去扎！液体输不上，家属意见更大。明天肯定会连带着心中的火气发泄给我们，再严重一点去告状，那就不好了。”

小丽说：“稍微等一会儿，家属这会儿正有意见，因为老奶奶住院花了钱，女儿跟儿子在吵架！”

我想了想，怎么办？这家属估计是因为不想花钱在这儿跟护士撒气呢。但是又不能不去扎针。不仅要去扎，还得一针扎上，堵上他们的嘴。于是我说道：“叫楼下护士来帮忙吧！”

小丽说：“楼下这会儿也在忙。再说了，这又不是扎不上？你今天给她请了个外科的护士扎上了，以后他就认定了咱科没有护士能给她扎上，所以会天天让你请外科护士来扎！大家都在忙，老麻烦人家不好意思吧？”

小丽和小曼他们都没有我大，家属这会儿有气正往护士身上撒，这一去，不知道要面对怎样的冷眼相对。做为今天上班最年长的护士，我觉得我该去解决这个难题。于是，我跟小丽讲，我去扎！于是，端着治疗盘去了病房。

一进门，我装作什么都不知道地笑道：“大娘！我来给你扎针了！我能扎上！别害怕！”

病人不止一次入住我科，家属都认识，虽不是善茬，经常挑事儿，但是看着我都这样的态度和自信了，就说道：“好！”

她这个好，其实有些“拭目以待”的意味，就好像说：“好吧，你能扎上？看你能不能扎上！扎不上了再收拾你！”

但我是没有退路的。

核对液体，选了前臂的一根血管，扎止血带，消毒……做这些准备的时候，我也担心着自己万一扎不上，所以，我尽量缓和跟家属之间尴尬紧张的气氛。

我笑着对患者的儿子说：“奶奶骨折了，一直叫疼，你很心疼吧？昨晚没有睡好吧？太不容易了，一会儿奶奶病情稳定之后，有阿姨（患者的女儿）看着，你就休息一下子！”

又对患者的女儿说：“阿姨，又是你来了。每次生病都是你伺候的时间最长，伺候得最好！真不容易！你可真孝顺！有什么问题就叫我啊，我能帮上的一定帮忙！”

他们脸上的表情不再是怒气冲冲，缓和了很多，患者的女儿开始笑起来。

然后，我蹲在床边，小心翼翼的，有些手抖的，一针见血了！

想想我也是工作多年的老护士，拿过两次技能大赛冠军的心理素质了，今天这一针，我竟然吓得手抖……

还好，扎上了。患者的女儿说着：“好好好，谢谢闺女！我就喜欢听你说话！我有时候说话难听，你们别介意！”

我说道：“没事，有什么问题及时跟我们说，咱们好沟通，别闹啥误会，费用有什么疑问找我就行了。休息休息，液体输完了直接打铃叫我们就好！”

一切顺利！也算是赌了一把，赌成功了。为何能够临危不乱，成功将护患矛盾扼杀在萌芽之中？

大概就是因为“问心无愧又十分自信”吧！

临床护理工作，护士是最重要的一个角色。联系着医生和患者；但同时也是最危险的弱势群体。患者有时候有怨言和怒气，容易无故针对辛苦的护士。但是，我们不能害怕，不能退缩。自己做到护理工作问心无愧，练就一身过硬的本领，也要有强硬的心理素质，遇到事儿，不怕事儿，一定能够顺利的解决！

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2016-11-08 inter158

这个看过了确实很考验人

74 0
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2016-10-18 1e0c81e1m19(暂无匿称)

察言观色也是护士姐妹的一项重要技能，学习了

64 0
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2016-10-17 inter158

自己做到护理工作问心无愧，练就一身过硬的本领，也要有强硬的心理素质，遇到事儿，不怕事儿，一定能够顺利的解决！

77 0
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2016-10-17 榄枷檬

练就一身过硬的本领，也要有强硬的心理素质，遇到事儿，不怕事儿，一定能够顺利的解决！

61 0
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2016-10-17 youyimu

沟通很重要

72 0
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2016-10-17 shzzgq

好文

31 0
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2016-10-17 医路开来

语言沟通很重要

21 0
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2016-10-17 drmike

这个护士不错哦

25 0
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2016-10-17 Jimmy_gan

不容易，情商得高

20 0
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2016-10-17 187清风

沟通是很重要的

20 0