Is role stress always harmful? Differentiating role overload and role ambiguity in the challenge-hindrance stressors framework

Lin, MZ; Ling, Q

Ling, Q (reprint author), South China Normal Univ, Sch Tourism Management, Zhongshan Rd, Guangzhou 510631, Guangdong, Peoples R China.

TOURISM MANAGEMENT, 2018; 68 (): 355

Abstract

This study differentiates the influences of role overload and role ambiguity on employee service quality from challenge-hindrance stressors, and explo......

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