DERIVING TRUST-SUPPORTING DESIGN KNOWLEDGE FOR AI-BASED CHATBOTS IN CUSTOMER SERVICE: A USE CASE FROM THE AUTOMOTIVE INDUSTRY

Sonntag, M; Mehmann, J; Teuteberg, F

Sonntag, M (通讯作者),Jade Univ Appl Sci, Dept Maritime & Logist, Elsfleth, Germany.

JOURNAL OF ORGANIZATIONAL COMPUTING AND ELECTRONIC COMMERCE, 2023; 33 (3-4): 178

Abstract

In the automotive industry, companies are increasingly implementing Artificial Intelligence (AI)-based chatbots to support various processes, especial......

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