Predictors of VA Primary Care Clerical Staff Burnout Using the Job Demands-Resources Model

Medich, M; Rose, D; McClean, M; Nelson, K; Stewart, G; Ganz, DA; Yano, EM; Stockdale, SE

Medich, M (通讯作者),VA Greater Los Angeles Healthcare Syst, Ctr Study Healthcare Innovat Implementat & Policy, 16111 Plummer St B106, North Hills, CA 91343 USA.

JOURNAL OF AMBULATORY CARE MANAGEMENT, 2022; 45 (4): 321

Abstract

Primary care clerical staff may experience burnout if not adequately prepared and supported for patient-facing customer service tasks. Guided by the J......

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