Listening to online reviews: A mixed-methods investigation of customer experience in the sharing economy

Liu, FZ; Lai, KH; Wu, J; Duan, WJ

Wu, J (corresponding author), Wuhan Univ, Wuhan, Hubei, Peoples R China.

DECISION SUPPORT SYSTEMS, 2021; 149 ():

Abstract

Understanding customer experience is an essential part of service operations for sustaining business in the sharing economy. We investigate the relati......

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