从《人民的名义》中学习医院管理

2017-04-25 佚名 霍尔斯智库

现行的科研管理,医生一边要忙着治病一边要忙着写论文。员工职责究竟如何分配,才能让医院效益达到最大化呢?

近日,中国107篇医疗论文被撤事件,再一次将人们的关注点引到了医院管理上。在医院里,员工职责究竟如何分配,才能让医院效益达到最大化呢?

下面我们先来看一下医院员工类型,医院诸多员工中,主要分为两大类一种是很多医院都存在的员工,这种员工对医院的发展是一种障碍,分别表现为:

1、没有上进心,老油条型

这种员工就像孙连城一样,自以为胸怀宇宙,对工作没有激情,得过且过。这类人的典型心理就是只要不犯错,哪怕不做都没关系。工作的事从来只选轻松简单的做,稍微复杂的能躲就躲,甚至尽量别人来做,不要找到自己头上来。

在医院中,这样的员工让患者体验度降低,同时也影响医院口碑。

2、狐假虎威,无责任型

无责任心的员工,只知道借用他人名义拔高自己,获取好处。就像丁一珍一样,拿了好处,事情败漏自己逃跑,结果承担责任的是上司,吃了苦果的是普通群众。换到医院里,这样的人就是害群之马,要严防这种人。

3、为晋升不择手段型

剧中的祁同伟就是这样的人,为了自己的前程,对自己对他人都能下狠手。一心想着晋升,却忘记做好自己的本职工作、应当履行的职责。只为自己谋福利,对患者、对医院都是一种灾难。

另一种是对医院来说是必不可少的员工,是医院的支柱。正因为有这些员工,才让患者更加信赖医院,分别表现为:

1、实事求是,有责任心型

这种员工就是上层领导和基层员工的纽带,如果领导高高在上而脱离了基层员工,难保不会出现基层员工抱怨甚至辞职的状况发生。这类人就像陈岩石这位退休的检察长,凡事不会囿于自己的私利看待问题,胸怀格局,这样的人才能承担责任,也值得所有人的尊敬。

2、有进取心,有大局观型

这种人就像李达康书记一样,追求自己的发展,但做事不脱离实际,有长远发展的观点。有进取心不代表以晋升为主要目标,而是在于提升自己的能力,在获得职业发展的同时,做好分内的事,以大局利益为重。

3、有担当,有能力型

侯亮平作为剧中主角,勇于担当,且能力强。这样的人在医院里既可以带动其他人工作,同时可以为患者负责,为医院利益着想。

在了解医院的员工类型之后,我们会发现,员工的类型有多种多样,要让医院在其文化管理制度下良好运行,必须有激励制度。医院留不住员工,员工工作没有激情,懒散,其实很大一部分原因是制度上,人事制度没有激励作用。员工干多干少都一样,工作十年,工资也是如此,加工资的情况相当少。一个让员工看不到希望,是不可能发展好的。

如此,下面将详述医院如何激励员工:

1、人事制度要对内公平

公平,也只能说相对公平,因为绝对公平是不存在的。员工的职位晋升、工资的高低等要有一定公平性,要根据员工的能力等综合素质进行评价。这次论文丑闻,主要是医院制度僵化,对医生的职称评级不够灵活,很早中央就有文件说明医生职称评级不以论文为标准,然而医院执行力并不高。医生不是以看病作为主要依据,而是以论文作为标准,医生在高负荷下工作下,还要完成学术工作,这就滋生了论文黑色产业链,最终事情败漏,对医生和医院甚至医疗行业都是一种冲击。

2、要重视员工培训

每家医院都有医院文化,医院塑造好文化,让员工对医院有认同感,这样增强了医院的凝聚力。针对员工培训,不仅仅是规章制度的培训,在服务礼仪上、治疗接诊上、安保、义工培训、医院文化的培训都要进行。信息社会,医院的管理者也要与时俱进,及时发现医院存在问题,然后及时着手解决问题。

结束语

激励员工可以让医院良性运作,那么好的管理执行者将会促进运作循环发展。医院管理是门艺术也是一门科学, 对于管理者,需要中国传统的孔孟之道中庸之说,也需要李达康、侯亮平这种具有领导魅力的、敢于打破格局的中坚力量。

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  2. [GetPortalCommentsPageByObjectIdResponse(id=1389646, encodeId=4a16138964646, content=<a href='/topic/show?id=ef8b3556ece' target=_blank style='color:#2F92EE;'>#医院管理#</a>, beContent=null, objectType=article, channel=null, level=null, likeNumber=31, replyNumber=0, topicName=null, topicId=null, topicList=[TopicDto(id=35567, encryptionId=ef8b3556ece, topicName=医院管理)], attachment=null, authenticateStatus=null, createdAvatar=, createdBy=c6262500044, createdName=1249862am72(暂无昵称), createdTime=Thu Apr 27 00:42:00 CST 2017, time=2017-04-27, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=190466, encodeId=802c1904663d, content=啥时候可以规培, beContent=null, objectType=article, channel=null, level=null, likeNumber=98, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://wx.qlogo.cn/mmopen/mStl88fu4NfdY7yem1P7bRvOP6z0jKsBoYR8ezfAricY7meQWcte7LRJsWHVn0CnPJg2JuQmevR0DoFmmEib5QLD2kNESBESQT/0, createdBy=59191706502, createdName=医路开来, createdTime=Tue Apr 25 11:24:07 CST 2017, time=2017-04-25, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=190452, encodeId=d821190452a9, content=都是为了生存,只不过方式不同!, beContent=null, objectType=article, channel=null, level=null, likeNumber=64, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=, createdBy=b60b1997093, createdName=wonder526, createdTime=Tue Apr 25 10:33:45 CST 2017, time=2017-04-25, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=190445, encodeId=6a69190445ec, content=谢谢分享,学习了, beContent=null, objectType=article, channel=null, level=null, likeNumber=81, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://wx.qlogo.cn/mmopen/NUyjXTCJjo6Nx0VGA4QMDzOP8oAgnV4h51EjSfehJ9QxyiaSmw8PB56BhY8KXFSxHCibXrzcy4abrzSibXQPxJ9kzrLcJyhhB8a/0, createdBy=1d3b1672603, createdName=明月清辉, createdTime=Tue Apr 25 10:14:40 CST 2017, time=2017-04-25, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=190434, encodeId=17a1190434da, content=都是为了晋级,多挣钱, beContent=null, objectType=article, channel=null, level=null, likeNumber=85, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=http://cacheapi.medsci.cn/resource/upload/20160718/IMG578C993D395567540.jpg, createdBy=59b81918946, createdName=flysky120, createdTime=Tue Apr 25 09:59:34 CST 2017, time=2017-04-25, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=190426, encodeId=f138190426ac, content=学习了很好的, beContent=null, objectType=article, channel=null, level=null, likeNumber=67, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=http://thirdwx.qlogo.cn/mmopen/vi_32/Q0j4TwGTfTJiaCBO9f33YY0a9cL4rhSH23PNEOVia2szWTbUl6IgFnukCuC2ptOD5mAC0Ax8qGt2pjwudkREHlmA/132, createdBy=d39e1630897, createdName=1dd8aa01m06(暂无匿称), createdTime=Tue Apr 25 09:48:40 CST 2017, time=2017-04-25, status=1, ipAttribution=)]
    2017-04-25 医路开来

    啥时候可以规培

    0

  3. [GetPortalCommentsPageByObjectIdResponse(id=1389646, encodeId=4a16138964646, content=<a href='/topic/show?id=ef8b3556ece' target=_blank style='color:#2F92EE;'>#医院管理#</a>, beContent=null, objectType=article, channel=null, level=null, likeNumber=31, replyNumber=0, topicName=null, topicId=null, topicList=[TopicDto(id=35567, encryptionId=ef8b3556ece, topicName=医院管理)], attachment=null, authenticateStatus=null, createdAvatar=, createdBy=c6262500044, createdName=1249862am72(暂无昵称), createdTime=Thu Apr 27 00:42:00 CST 2017, time=2017-04-27, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=190466, encodeId=802c1904663d, content=啥时候可以规培, beContent=null, objectType=article, channel=null, level=null, likeNumber=98, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://wx.qlogo.cn/mmopen/mStl88fu4NfdY7yem1P7bRvOP6z0jKsBoYR8ezfAricY7meQWcte7LRJsWHVn0CnPJg2JuQmevR0DoFmmEib5QLD2kNESBESQT/0, createdBy=59191706502, createdName=医路开来, createdTime=Tue Apr 25 11:24:07 CST 2017, time=2017-04-25, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=190452, encodeId=d821190452a9, content=都是为了生存,只不过方式不同!, beContent=null, objectType=article, channel=null, level=null, likeNumber=64, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=, createdBy=b60b1997093, createdName=wonder526, createdTime=Tue Apr 25 10:33:45 CST 2017, time=2017-04-25, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=190445, encodeId=6a69190445ec, content=谢谢分享,学习了, beContent=null, objectType=article, channel=null, level=null, likeNumber=81, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://wx.qlogo.cn/mmopen/NUyjXTCJjo6Nx0VGA4QMDzOP8oAgnV4h51EjSfehJ9QxyiaSmw8PB56BhY8KXFSxHCibXrzcy4abrzSibXQPxJ9kzrLcJyhhB8a/0, createdBy=1d3b1672603, createdName=明月清辉, createdTime=Tue Apr 25 10:14:40 CST 2017, time=2017-04-25, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=190434, encodeId=17a1190434da, content=都是为了晋级,多挣钱, beContent=null, objectType=article, channel=null, level=null, likeNumber=85, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=http://cacheapi.medsci.cn/resource/upload/20160718/IMG578C993D395567540.jpg, createdBy=59b81918946, createdName=flysky120, createdTime=Tue Apr 25 09:59:34 CST 2017, time=2017-04-25, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=190426, encodeId=f138190426ac, content=学习了很好的, beContent=null, objectType=article, channel=null, level=null, likeNumber=67, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=http://thirdwx.qlogo.cn/mmopen/vi_32/Q0j4TwGTfTJiaCBO9f33YY0a9cL4rhSH23PNEOVia2szWTbUl6IgFnukCuC2ptOD5mAC0Ax8qGt2pjwudkREHlmA/132, createdBy=d39e1630897, createdName=1dd8aa01m06(暂无匿称), createdTime=Tue Apr 25 09:48:40 CST 2017, time=2017-04-25, status=1, ipAttribution=)]
    2017-04-25 wonder526

    都是为了生存,只不过方式不同!

    0

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    2017-04-25 明月清辉

    谢谢分享,学习了

    0

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    2017-04-25 flysky120

    都是为了晋级,多挣钱

    0

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    2017-04-25 1dd8aa01m06(暂无匿称)

    学习了很好的

    0

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