北京协和医院门诊取消窗口挂号:导医哑嗓子 患者汗满头

2017-09-03 佚名 人民网

北京协和医院实行非急诊全面预约挂号后,患者看病只能用协和APP、电话114、银行网点、院内自助机进行挂号。这却难坏了不少老年患者。

昨天是北京协和医院实行非急诊全面预约挂号的第一天,医院东院门诊所有窗口不再接受挂号,患者看病只能用协和APP、电话114、银行网点、院内自助机进行挂号。

记者在协和医院现场探访发现,对于自助机和协和APP挂号方式,年轻患者接受很快,但却难坏了不少老年患者。

门诊大厅提示取消窗口挂号

昨天一早,在协和医院门诊大厅,到处都挂出醒目的易拉宝“温馨提示”。自9月1日起,北京协和医院采取非急诊全面预约挂号,门诊所有窗口不再建卡、不再挂当日剩余号;患者挂当日剩余号可通过手机APP或院内自助机办理, 取预约号可在自助机或窗口完成;患者持二代身份证建卡一律上自助机,无二代身份证的患者需持有户口本(仅限儿童)、护照、驾照、社保卡,到一层收费处2至5号窗口建卡;门诊四层儿科窗口只为14岁以下儿童建卡。同时,自助机服务区也有巨大的引导标识。

按照北京市此前发布的“挂号新政”,22家市属三级医院已经全部取消现场挂号,推行“非急诊全面预约”挂号就诊模式。预约挂号的渠道,目前主要包括电话114、微信、支付宝、银联等7种方式。北京协和医院积极响应国家卫生计生委和北京市卫生计生委的号召,进一步落实医改政策,不断优化患者就医流程。患者可通过北京协和医院官方APP、院内自助机、银行自助机及电话114等多种方式预约挂号,并可通过协和医院微信公众号了解挂号攻略。

患者为挂号现办银行卡

“就诊卡怎么建?”“不会用这挂号机怎么办?”“姑娘,帮我看看肾内科的号还有没有?”上午8时左右,一层门诊大厅的一站式自助服务区内,在自助机前服务的导医个个都被患者层层包围。

卫大妈站在一台自助机前,显得手足无措。早上不到7点,她就陪老伴来医院,想挂一个下周胰腺外科的专家号。“我们老年人是真不会用这机器,以前在窗口工作人员就可以帮我操作了,现在只能站在这里等着别人帮助。”后来工作人员建议老人下载一个协和APP,在网上预约挂号。于是两位老人又从自助机那转战到了综合服务台。然而,新的问题又出现了:老人压根儿不知道苹果手机还有ID密码。“都是当初买手机时,商场服务员给设的,我们不懂。”于是,APP也下不了,最后老人只得拨打114电话预约。最终挂上号已经9点多了,前后大约折腾了40多分钟。

“可算是挂完号了。”患者刘大爷满头大汗。他从河南过来看骨科,在自助机上挂完号后,发现必须得用银行卡支付,这才发现自己没带卡,于是赶紧又跑到医院隔壁的交通银行现办了张银行卡,“我挂完号了还是不会操作。”刘大爷从包里掏出就诊卡、医保卡和银行卡,“我都是把卡全给导医姑娘,让她们帮忙的。”

昨天,79岁的王大妈戴着400度的老花镜,正在一台自助机前认真观察。她告诉记者,自己是看报纸听说协和医院取消了现场挂号,心里特着急,赶紧就到医院来学习挂号。“自助机上的字我看不清楚,就别提自己操作了。”王大妈叹了口气说,“我们老年人记忆力衰退,手脚不灵便,眼睛也花了,鼓捣不了这些新鲜设备。真希望医院能给老年人留一个现场挂号的窗口,等俩小时我都认了。”

102位导医现场帮助患者

“姑娘,我这号挂的时间不对,想退了,再挂一个,要怎么退?”“您这是在自助机上挂的号,只能到窗口退。”一位身着蓝色制服、头戴粉色贝雷帽的导医,仔细看了看患者的预约挂号条,又拦住了该患者,耐心说道,“您稍等,皮肤科的号特别不好挂,您能约上很可能是因为有别人退了号,这要是退了可能就真挂不上了……”

昨天上午,医院的导医姑娘们可以说一刻都不得闲,她们帮助患者建卡、挂号,甚至还帮助一些不知道该挂什么科室的患者分诊、判断。自助机前,常常是这个患者还没走,另一个患者已经围了上来。一位导医哑着嗓子告诉记者,她这两个小时里,已经服务了至少上百名患者。

记者留意到,每位导医手中都握着一沓5元面值的纸币。正纳闷时,一位患者过来说:“您好,建卡换一下钱。”原来患者在自助机上建就诊卡需要花5元钱建卡押金,而机器又只能识别5元面值的纸币,因此为了方便患者,导医们手中都提前准备好了零钱。在综合服务台,也值守着多名工作人员,不断指导患者下载使用APP。

北京协和医院建议,对于习惯窗口挂号的老年人来说,可以优先考虑由儿女帮忙,通过手机APP预约挂号。无他人陪同的老年人来院,大家也无需担心,医院特别在门诊安排了102位导医,会手把手地帮助老年人在院内自助机上挂号、建卡。

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    2017-09-03 xiehhtt

    习惯了就好了.不过刚开始可以开几个人工窗口过渡一下更好

    0

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    2017-09-03 清风拂面

    不能一刀切.逐渐变化

    0

  8. [GetPortalCommentsPageByObjectIdResponse(id=1763681, encodeId=50491e6368135, content=<a href='/topic/show?id=2796336294e' target=_blank style='color:#2F92EE;'>#北京协和#</a>, beContent=null, objectType=article, channel=null, level=null, likeNumber=32, replyNumber=0, topicName=null, topicId=null, topicList=[TopicDto(id=33629, encryptionId=2796336294e, topicName=北京协和)], attachment=null, authenticateStatus=null, createdAvatar=null, createdBy=5ac337549818, createdName=1508842480_96220449, createdTime=Sun Oct 01 12:34:00 CST 2017, time=2017-10-01, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=1995004, encodeId=2e7e1995004fc, content=<a href='/topic/show?id=61b53363166' target=_blank style='color:#2F92EE;'>#北京协和医院#</a>, beContent=null, objectType=article, channel=null, level=null, likeNumber=39, replyNumber=0, topicName=null, topicId=null, topicList=[TopicDto(id=33631, encryptionId=61b53363166, topicName=北京协和医院)], attachment=null, authenticateStatus=null, createdAvatar=, createdBy=6da1120, createdName=lidong40, createdTime=Fri Aug 03 11:34:00 CST 2018, time=2018-08-03, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=1389831, encodeId=3f1813898313e, content=<a href='/topic/show?id=6150359e0f4' target=_blank style='color:#2F92EE;'>#协和#</a>, beContent=null, objectType=article, channel=null, level=null, likeNumber=35, replyNumber=0, topicName=null, topicId=null, topicList=[TopicDto(id=35970, encryptionId=6150359e0f4, topicName=协和)], attachment=null, authenticateStatus=null, createdAvatar=, createdBy=e2c92500045, createdName=12498636m49(暂无昵称), createdTime=Tue Sep 05 01:34:00 CST 2017, time=2017-09-05, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=1450223, encodeId=2c16145022303, content=<a href='/topic/show?id=790f359e656' target=_blank style='color:#2F92EE;'>#协和医院#</a>, beContent=null, objectType=article, channel=null, level=null, likeNumber=43, replyNumber=0, topicName=null, topicId=null, topicList=[TopicDto(id=35976, encryptionId=790f359e656, topicName=协和医院)], attachment=null, authenticateStatus=null, createdAvatar=null, createdBy=4aee5549395, createdName=guguangxiang, createdTime=Tue Sep 05 01:34:00 CST 2017, time=2017-09-05, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=1513210, encodeId=2c231513210bd, content=<a href='/topic/show?id=b9df56361aa' target=_blank style='color:#2F92EE;'>#挂号#</a>, beContent=null, objectType=article, channel=null, level=null, likeNumber=28, replyNumber=0, topicName=null, topicId=null, topicList=[TopicDto(id=56361, encryptionId=b9df56361aa, topicName=挂号)], attachment=null, authenticateStatus=null, createdAvatar=null, createdBy=86c910536361, createdName=ms55066533437992, createdTime=Tue Sep 05 01:34:00 CST 2017, time=2017-09-05, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=240042, encodeId=bfcf24004287, content=习惯了就好了.不过刚开始可以开几个人工窗口过渡一下更好, beContent=null, objectType=article, channel=null, level=null, likeNumber=51, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=, createdBy=2dcf1613323, createdName=xiehhtt, createdTime=Sun Sep 03 14:06:55 CST 2017, time=2017-09-03, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=240034, encodeId=a116240034e7, content=不能一刀切.逐渐变化, beContent=null, objectType=article, channel=null, level=null, likeNumber=73, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://wx.qlogo.cn/mmopen/Q3auHgzwzM4o2XVpJ6449yqDsjibydI5HnJ8MibGxNn4HZiaZib0bdfibbwoz3KQrIyN9AGxq36ZlZRNicYlPfOOWMtwgsajY6mGNFiaPclFdowjD0/0, createdBy=97bd1338592, createdName=清风拂面, createdTime=Sun Sep 03 12:42:12 CST 2017, time=2017-09-03, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=240025, encodeId=0e7624002515, content=牛逼啊.只有协和敢这样了, beContent=null, objectType=article, channel=null, level=null, likeNumber=53, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://wx.qlogo.cn/mmopen/Q3auHgzwzM7GibvIBibibnnnvpajk2stlDF5oichYahI6Bia8uxeTBFoPbdoHWebyXf9eal9FNgUF2lNcrwoZicM3BvQ/0, createdBy=a3742066385, createdName=戒馋,懒,贪, createdTime=Sun Sep 03 11:16:33 CST 2017, time=2017-09-03, status=1, ipAttribution=)]
    2017-09-03 戒馋,懒,贪

    牛逼啊.只有协和敢这样了

    0

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